Contact / Grievance / Escalation

Effective Date: 2026-04-08  |  Version: 1.0

1. General Contact

Email: hello@zyphrsystems.com
Address: Zyphr Systems Private Limited, Mumbai, Maharashtra, India

2. Grievance Redressal

If you have a complaint about our services, data handling, or platform behavior:

1. Level 1: Email grievance@zyphrsystems.com. We will acknowledge within 48 hours and resolve within 15 business days.
2. Level 2: If unresolved, escalate to our Compliance Officer at the same email with "ESCALATION" in the subject line. Resolution within 30 days.
3. Level 3: If still unresolved, you may approach the appropriate regulatory body (SEBI for investment advisory matters, or the relevant consumer forum).

3. SEBI Grievance Mechanism

For complaints related to securities market intermediaries, you may lodge a complaint on the SEBI SCORES portal: https://scores.gov.in

4. Response Commitment

We are committed to resolving all grievances fairly and promptly. All complaints are logged in our internal tracking system and reviewed by the compliance team.